Technical Support

My package hasn’t arrived
Mini Mysteries are shipped from the UK and can sometimes take a few weeks to arrive at their destination. If your package is taking a long time, ︎ send us an email and we’ll look into it.

I can’t acces the online section of the game
The correct URL for the online section of the game is ︎ There is no “www.’ or “http” prefix. If this is not responsive, you can also try ︎ Before contacting us, please check your internet connection is working and try restarting your devices.

I’ve lost the login details
Each Mini Mystery has a unique login code that will allow you access to the online section of the game. If you have lost this, please ︎ send us an email, and we will supply you with a PDF version.

I’m stuck on a puzzle
Click the question mark symbol in the bottom right corner of the game screen. This will provide you with a series of clues for each puzzle. You can also request the full solution if you are really stuck.

I think I’m missing a piece of the game
If something doesn’t make sense and you cannot progress, you may be missing a piece of a puzzle. In which case, you can ︎ access an online breakdown of the package.


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